Terms and Conditions © 2019
Both parties agree that the content and pricing of the attached document (estimate) is private and confidential between (the customer) and Stephanie Willoughby aka Chirpee (the supplier) will not be declared or offered to any third parties in any shape or form. All sketches and photographs supplied to (the customer) during the ongoing consultation or at any other time are subject to copyright and are not to be distributed in any shape or form without written prior permission. Sketches and photographs will become shared property of the bride and Stephanie Willoughby aka Chirpee when final payment is received. The bride’s permission will be sought in writing should we want to use any sketches or photographs in future promotions or any other form of communication written or electronic.
A booking deposit is required to hold and book your wedding date. This deposit will be subtracted from your final wedding bill. If for any reason, you decide to cancel your wedding, this deposit is non-refundable. A booking deposit confirms your order with us.
Please click here to see Deposit payment details.
All wedding consultations will be made by appointment only. The initial and detailed consultation is complimentary. We will be available for contact by phone and email at any stage to answer any questions and queries you may have. Further requests for consultations may be charged.
Any changes made to a wedding order must be submitted in writing by the bride, groom or appointed acting party. We will order your wedding flowers and subsidiary materials approximately ten to fourteen days before your wedding date, dependent on type of flowers chosen. It is not possible to make any changes after the order has been placed without additional fees, unless it is an agreed small change.
As fresh flowers and foliage are living products, and subject to supply and demand, there are occasions when specified varieties may be unavailable. Most flowers are bought weekly at Live Auctions around the country and abroad, where your florist will bid online for fresh materials, this applies to all florists in the UK. Whilst every effort is made to source products accordingly, sometimes we are unable to obtain a requested flower or variety. Flowers can be pre-ordered, but this is not a guarantee of obtaining a specific variety. All fresh flowers and foliage are subject to availability and stringent quality checks, as such we reserve the right to use a similar flower or foliage in place of the previously chosen flower. Please note foliage can be as, if not more expensive per stem than flowers. Please rest assured, we will do our utmost to obtain your requested items. Season will also affect prices of fresh materials as will peak periods.
CARE OF FLOWERS UPON DELIVERY
Fresh flowers are perishable products and should be treated carefully upon receipt of your order. Ideally plan to have a cool, shaded room with a table ready to place your flowers on. Flowers are delicate, and can bruise if dropped, touched or crushed. Buttonholes will only survive a limited amount of hugging! We recommend a secondary Grooms buttonhole for wearing in key photographs.
Your wedding bouquet will have been made early on the day of your wedding to ensure maximum freshness. Temperature extremes will affect your flowers and Chirpee Flowers are not responsible for care after delivery. Ideal conditions: Place hand tied posy stems in water when not being held. Re-cut stems if the posy has been out of water for more than an hour. Cool temperatures where possible. never place near direct heat sources i.e. radiators. This will ensure your flowers will last as possible.
If you require us to decorate a structure you will be supplying yourself, e.g. an Archway, Tent, Mandap etc the structure must be safe and stable to decorate. Under Health and Safety laws, we reserve the right to refuse to decorate structures that have not been made safe and secure. Please bear in mind flowers and foliage’s can be very heavy.
We require a signature from yourself or an appointed person when you receive your flowers to confirm the delivery is of acceptable condition and that quantities are correct. Any queries must be raised within 1 hour of delivery. Any changes to delivery arrangements will be made in writing.
This is not part of the service, unless specifically requested and we are available to complete this service. A charge will be added to your invoice and will be agreed by both parties.
The final invoice for your wedding flowers will be issued to you six (6) weeks before the wedding date and the final payment in full will be made 1 (one) calendar month before the wedding date. Payment arrangements will be attached to the final invoice. Chirpee reserves the right to cancel any wedding flowers or subsidiary material if payment is not made by this date. We are not obliged to offer any compensation for inconvenience caused if full payment is not made. Prices quoted will take into consideration a premium for weddings occurring over Valentine’s Day, Mother’s Day weekend and any public / bank holiday. Estimates are based on current flower prices and 80% of the order not being altered or changed. Estimates will be re-issued if changes are made to the order.
A 10% (or minimum of £100) is required to secure your wedding date with us. Please note we do not hold dates in the diary without a deposit.
We only take ONE wedding per day, as we want to give you our full attention, and dates fill very far in advance.
We can either send over an invoice on request to pay by card or Paypal, or payment is accepted via BACS. Please call us on 01273 951745 to request our bank details.
Please make sure you mark your transfer with your full name and date of wedding please.
We will confirm your booking as soon as money is confirmed in bank.
If cancellation is within 30 days of the booked event: No deposit is refundable and 50% of the final balance will be required. Any cancellations within 14 days of the booked event: Full balance will be required.
We do not work with fresh materials provided by third parties. All disputes are governed by UK Law. Please note communication means picture, written or electronic form throughout the terms and conditions above.